Privacy Policy
1. Who we are
tron-energy.com is operated by a private individual (the "Operator", "we"). This policy explains what data we process when you use the website and the energy rental service, and why. Contact for privacy questions: [email protected].
2. Data we process
- Public TRON address of the connected wallet and the receiving address of an order.
- Order details: amount of energy, rental period, price, payment transaction ID, order status and timestamps.
- Technical data: IP address, browser type and request time in server logs, used for security and abuse prevention.
- Messages and contact details you send us when you contact support (for example your Telegram username or email).
3. Data we do not collect
We do not create user accounts. We never ask for or store seed phrases, private keys or passwords. We do not use advertising or analytics cookies and do not sell personal data.
4. Why we process data
- To read your wallet's energy, bandwidth and balance and calculate the rental (performance of the service you request).
- To verify payments, deliver energy, handle refunds and answer support requests (performance of a contract).
- To protect the Service against fraud, abuse and attacks (legitimate interest).
- To comply with legal obligations, including sanctions and anti-money-laundering requirements (legal obligation).
5. Blockchain data
TRON is a public blockchain. Addresses, transactions and delegations are publicly visible and permanently recorded by the network. We cannot change or delete data recorded on the blockchain.
6. Who receives data
- Blockchain data providers (such as TronGrid), which receive the public addresses and transaction IDs we query.
- Energy resource providers, which receive the receiving address and the order parameters needed to delegate energy.
- Our hosting provider, which stores the server and its logs.
- Authorities, where we are legally required to disclose data.
7. Retention
Server logs are kept for up to 30 days. Order records are kept for up to 5 years to handle refunds, disputes and legal requirements. Support conversations are kept as long as needed to resolve your request.
8. International transfers
Our servers and providers may be located in different countries. Where data is transferred internationally, we rely on appropriate safeguards available under applicable law.
9. Your rights
Depending on your country (for example under the GDPR), you may have the right to access, correct, delete or restrict the processing of your data, to object to processing and to data portability, and to complain to a data protection authority. To exercise your rights, email [email protected]. We will reply within 30 days. Data recorded on the blockchain cannot be deleted.
10. Security
We use encrypted connections (HTTPS), keep access to servers restricted and store only the data needed to provide the Service.
11. Children
The Service is not intended for persons under 18, and we do not knowingly process their data.
12. Changes
We may update this policy. The current version is always published on this page with its "Last updated" date.