Refund Policy

1. When we refund

• The order could not be fulfilled and no energy was delegated: full refund of the order amount.
• Only part of the ordered energy was delegated: refund of the amount for the undelivered part.
• You paid more than the order amount: refund of the overpayment.
• We cancelled a paid order under the Terms of Service: full refund, unless the law requires otherwise.

2. When we do not refund

• Energy was delegated to the receiving address in full, including when it was not used or used faster than expected.
• The transaction you made with the energy failed or used more energy than you rented (for example a transfer to an address that has never held USDT).
• The payment was sent from a different address, in several transactions, to a wrong address or after the order confirmation expired without contacting support.
• Network fees for your own payment transaction.

3. How to request a refund

Write to Telegram t.me/tron_energy_com or to [email protected] and include the order number or the payment transaction ID. Automatic checks already flag failed orders; contacting us speeds up the refund.

4. How refunds are paid

Refunds are paid in TRX to the address the payment was made from, usually within 24 hours and in any case within 7 days after we confirm the refund. We do not refund to a different address unless we can verify that you control the original one.